Terms and Conditions

Bookings & Payment

• Prior to enrollment, it is the Student’s responsibility to ensure they have thoroughly reviewed the relevant course information page on our website.
• We strongly encourage students to contact us via telephone for further clarification or questions. It remains the Student’s responsibility to ensure the selected course meets their specific requirements and expectations.
• By agreeing to these Terms, you warrant that you have performed due diligence by reviewing the online course specification. The Company shall not be held liable for any claims that a course does not meet a Participant’s personal requirements where such information was available on the website or via our inquiry line.
• Payment can be made in full at the time of booking, or a deposit can be made (£180 for courses under £700, or £360 for courses over £700 including VAT).
• Course Balance payments must be made in full no later than 1 month prior to the course start date. If an instalment option has been agreed, then the first instalment must be paid on the 5th of the month in which the course begins. Omni Academy reserves the right to re-allocate the course place to another delegate if fees are not paid in time.
• Once a course has begun, if the agreed instalment plan is not met, the agreed training will cease until payment has been made. Any lessons missed as a result are non refundable and any additional training dates that may need to be arranged will be subject to additional fees.
• Special discounts and promotions cannot be used in conjunction with any other course discount or package offer.
• Upon successful booking, our team will manually process the registration and issue a formal Course Confirmation Email. Please note that this is not automated and may take 24–48 hours to arrive.
• The confirmation email contains critical information, including course requirements, pre-requisites, and preparation instructions. It is the sole responsibility of the Student to thoroughly read the email and all associated attachments.

• If you have not received your confirmation email within 3 days of booking, it is the Student’s responsibility to check all spam and junk mail folders and contact the office immediately to notify us of the non-receipt.

• The Company shall not be held liable for any issues arising from the Student’s failure to read the provided information or for missed communications where the Student has not notified the office of non-receipt.

Cancellations & Refunds

• Course deposits and exam fees are non-refundable.
• If cancelling your course within 14 days of the start date, all fees are non-refundable.
• If a student begins a course and withdraws during the course duration, all fees are non-refundable.
• The option to transfer start dates or to transfer between courses will be subject to a transfer fee of £150.00 +VAT for courses under £500.00 or £300.00 +VAT for courses over £500.00. If you choose transfer the start date or transfer between courses and your course was originally offered to you at a discounted price, you will be required to pay the difference to the full course price.
• Credits are available in case of serious illness (when supported by a medical certificate) or exceptional circumstances agreed by Omni Academy. All claims will be assessed entirely at the discretion of Omni Academy.

Transferring courses

• Transferring start dates or transferring between courses will be subject to a transfer fee of £150.00 +VAT for courses under £500.00 or £300.00 +VAT for courses over £500.00.
• Any transfers which are requested due to illness must be supported by a medical certificate.
• If you choose transfer the start date or transfer between courses and your course was originally offered to you at a discounted price, you will be required to pay the difference to the full course price.
• The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation)

Course dates and venues

• Omni Academy reserves the right to alter course dates and venues without liability.
• In the event of a cancellation where an alternative cannot be provided in respect of that course a full refund will be offered.
• Omni Academy will not reimburse travel or accommodation expenses. Omni Academy is not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.
• Omni Academy reserves the right to alter its course content and/or trainer to their discretion.
• Students have 6 months from their last date of training to complete all elements of their qualification, including assessments, assignments and online exams. Failure to do so will result in late completion fees being incurred. Please refer to the ‘Late Completion’ section of the T’s and C’s for more detail.
• Students completing an Anatomy & Physiology Home Study Course have 6 months from the date of the course confirmation details being sent to complete all elements of the qualification including submission of workbook and completion of the online exams. Failure to do so will result in late completion fees being incurred. Please refer to the ‘Late Completion’ section of the T’s and C’s for more detail.
• Students completing a full Level 2 or 3 Hairdressing or Beauty Therapy course are expected to submit their completed portfolio by the final course date. Any late submissions will be treated as a late completion and the late completion fees will apply.
• Therapists completing an ‘upskill course’ will have 3 months to achieve their qualification.

Sickness, Absences & Health Issues

• 100% attendance in required for all courses.
• Students must contact the tutor directly if not attending a lesson.
• If a student misses a lesson, a fee of £125.00 + vat per half day will be charged to catch up. Catch up sessions will be arranged on a separate day to the regular course sessions.
• If there is space and date availability for catch ups to be arranged within another course which is already running, a fee of £45.00 + vat per day will be charged to catch up.
• Non attendance of lessons due to sickness must be supported by a doctor’s note.
• Please disclose any health & medical history that may affect your course delivery and learning at the point of booking.

Late Completion